frequently asked questions

Click here to open the pdf with the terms and conditions.

You are in control of your own personal data. You can change or delete it at any time. We only use your data for what is necessary to provide you with a good and personal service. Click here to check our privacy policy..

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Click on the icon next to the shopping cart at the top right of the web page. Enter your e-mail address in the 'register' section and then click on 'register'. You will receive an e-mail with a link to activate your account. Click here to create an account directly.

Click on 'Forgot password?' at the bottom of the page. Or click here.Enter your e-mail address and click on 'reset password'. You will receive an e-mail with a link to reset your password.

Click on 'my account' at the bottom of the web page and then on 'account details' or 'address'. Here you can change your personal data. Then click on 'save'. 

Click here to view or change your account..

Click here to view or change your address.

This is easy, but we advise you to create an account. It will make future ordering much easier, but it is not mandatory. Click here to create an account directly.

Select the product you want to buy. 

Select the correct size. Select the circle by clicking on the size you want to choose. The circle will be outlined in black and your choice is confirmed. You can also use your 'size buddy' to select the correct size. Enter a number of details about your stature and you will receive tailor-made advice.

When you have chosen a product, size and number of pieces, click on 'add to shopping cart'. If you want you can continue shopping. Your product will remain in the shopping cart for half an hour.

Are you done with shopping and do you want to complete your order? Then click on the shopping cart at the top right and review your order. Have you received a gift card with a discount code and do you want to use it? Enter the code and click on 'apply voucher'. Then click on the green button 'proceed to checkout'. If you do not have a voucher with a discount code, click directly on 'proceed to checkout'.

If you are ordering for the first time, or if you are not logged in, you can still create an account or log in. When you are logged in, your address and billing information will be filled in immediately. Please also review this information. Do you want your order to be delivered to a different address? Then click on 'send to another address' and enter the desired delivery address.

Click on the payment method. We offer the option to pay by credit card, iDEAL or PayPal. Then click on the green button 'place order and pay'.

Your order and payment will be completed in a secure environment. You will receive an order and payment confirmation by e-mail. As soon as your order has been processed, you will receive your order at the desired address.

After finishing your order and your payment you will receive a confirmation by e-mail. If you have not received this e-mail, please check your spam box or junk mail folder. If you have not received an e-mail after one hour, please contact us at logistics@common-era.nl.

When you place your order, you can choose to have it delivered to a different delivery address. Just click on 'send to another address'.

You can change or cancel an order by sending an e-mail to logistics@common-era.nl_as soon as possible. Change or cancel is possible until the moment the order has been passed on to our warehouse. If your order has already been processed and out for delivery, changes or cancellations are no longer possible. In that case it is best to return your order once you have received it.

If a product, size or color can no longer be ordered, we will indicate when the product will be available again. If it is not listed and you still cannot place an order, please let us know and send an e-mail to logistics@common-era.nl.   

If you are missing a product, but you have paid for it, please contact us at logistics@common-era.nl. In this e-mail, always state your order number, product name, color and size. We will check in our system what went wrong. If the missing product is in stock, we will send the missing product free of charge. If the product is no longer in stock, we will refund the amount that you have paid for this product.

If you have received a wrong product that can be exchanged, you can return it free of charge. Contact us via logistics@common-era.nl and state the order number, name of the product, color and size in your e-mail. Fill in the return form that is included in your package and add it to the return shipment. Use the return sticker that came with your delivery. Once your return has been received, we will send you the correct product as soon as possible.

You are shopping in a secured environment. You can pay with iDEAL, credit card (Visa, Mastercard, Amercian Express) or with a gift card.

Unpleasant. First check your credit card, PayPal or bank account to check if the amount has actually been debited. It may take a while before your payment comes in. In our system, the order is registered once we have received the payment. You will receive a confirmation by e-mail. If you do not receive an e-mail after one hour and the amount has been debited from your account, please contact us directly via logistics@common-era.nl. We will solve this as soon as possible!

We try our best to deliver your order within 1-2 working days. This applies to deliveries in all countries where we deliver. We work with an external forwarder to deliver our packages and cannot guarantee the above delivery times.

With every order under € 150,00 you pay shipping costs. Every completed order is registered as a separate order in our system. Therefore, it can be a benefit to order in one time only.

We ship to Belgium, Germany and Luxembourg.

Your order will be delivered with DHL Parcel. Once your order has been processed, you will receive an e-mail with the tracking number. You will be able to track the shipping status of your order on www.dhlparcel.nl/en.

Your package will be delivered by DHL Parcel. One of DHL's goals is to reduce emissions to zero as quickly as possible. Significant steps have already been taken. For example, by having their carriers run on electricity. DHL now has the largest fleet of electric carriers. Among other projects, DHL invests in large scale reforestation to compensate the CO2 that is still being emitted. These projects provide local, social and economic benefits. For more information, please visit www.dhlparcel.nl/en/consumer/sustainability/gogreen.

Your order will be delivered with DHL Parcel to the indicated address. If you are not at home, the deliverer will leave a note. Your order may have been delivered to the neighbors or otherwise sent to the nearest service point. On www.dhlparcel.nl/en you can find where your package is located. Don't forget to bring your ID when you pick up your order.

If you are not satisfied with your purchase, or a part of it, you can return your product(s) within 14 days of receipt. This can easily be done by registering your return at www.common-era.nl/en/register-your-return. Fill in the return form that is included in your delivered package and add this to the product(s) you want to return. Use the return sticker that came with your delivery.

De retourkosten voor retourneren zijn voor eigen rekening. Als je een verkeerd artikel hebt ontvangen zijn de kosten voor retournering voor ons.

Of course you have to try on a product, not a problem. A product must be returned as follows: unused, unwashed, without stains (such as food, drink, make-up), free of odors or smoke from cigarettes. Do not carry out any repairs yourself. All labels and hang tags must also still be attached.

Of course this is possible. Make sure that the original labels are present and that the product is sent in a proper packaging to avoid damage during transport.

You can exchange your product(s) by returning your previous purchase and then placing a new order. If the new product is available, please note that this is a new order and that it must also be paid in advance. Due to technical reasons, we cannot offset orders against each other. Once your return shipment has arrived, it will be processed as soon as possible. The amount of the return shipment will be refunded with the same payment method of your purchase.

When your return shipment has been received, we will send you a confirmation by e-mail. The refund will be made as soon as possible, and within 5 working days. We will pay you back with the same payment method you used for the purchase.

If you have lost your return form, print out the order confirmation that you received by e-mail. Add it to the return package. Please note that you first register your return online.

Yes, this too can be returned or exchanged. A discount code is created again for the amount paid with a gift card. As soon as your return shipment has arrived, you will receive a new discount code by e-mail. If you want to exchange the product, it is best to wait until you have received the new discount code and place a new order.

If, despite strict quality control and high quality requirements, a product still gives cause for return (such as a product or manufacturing defect), please report this as soon as possible via www.common-era.nl/en/register-your-return. In this e-mail, please state the order number, product name, size and color. Also state the reason for the complaint. If necessary, we can ask you for more information about the complaint. If the complaint is justified, we will ensure that the complaint is handled properly and within 3 working days. If you have a complaint about our website, service or anything else, please contact joinus@common-era.nl. We will respond to this within 14 days.

In addition to the return period we use, as well as our high quality standards, the legal rules regarding warranty apply at all times. This means that we are responsible for the products supplied, and that they must meet the characteristics that you can reasonably expect from them.